Support

Help for your next ride.

Need help with setup, predictions, notifications, or station choices? We can help get NextMetro back on track.

Email Support

Send a note to support@nextmetro.app with your device model, app version, station, route, and what you expected to see.

If setup is blocked, add a WMATA API key on iPhone and sync settings to Apple Watch.
If train times look stale, check your network connection and reopen the app to refresh predictions.
If alerts are missing, confirm notifications are enabled for NextMetro in your device settings.
If a station or line is unavailable, include the station name and route in your support email.